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1. We reserve the right to refuse the entry of any participant to any cycling sessions or courses if they do not bring:
  • A suitable bike which is in a good state of repair and the correct size, except where bike hire is available
  • A correctly fitting road cycling helmet, except if they are over the age of 18 or exempt for religious or cultural reasons
2. Participants may be required to provide evidence of their eligibility for cycling sessions
  • Participants (or their parents) must live, work or study in the borough where a course or sessions take place
  • Participants must meet the minimum age criteria for the course or sessions for which they have booked

3. A place cannot be transferred to another participant once a course has started

4. Cancellations must be made at least 14 days BEFORE the start of a session or course in order to receive a full refund. Any cancellations received after that date cannot be refunded. Partial refunds once a course has started will not be available

5. If for any reason you need to cancel your booking please email info@cycleexperience.com or call 0330 024 1783 (Mon-Fri 0900-1700)