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Privacy Statement



Cycle Experience is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. 


a. What we collect

  • We may collect the following information:
  • Name;Contact information including email address and telephone number;
  • Demographic information such as postcode;

b. What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Calculating the risks associated with your cycling and walking activities;
  • Internal record keeping;
  • We may use the information to improve our products and services;
  • We may use the information to customise the website according to your interests;
  • Compiling statistical information for approved interested parties;
  • We may use the information you have provided in order to contact you in relation to the service that we are providing;

c. Who is your information shared with?

  • Your personal information will only be shared with Cycle Experience and TTC Group staff and company associates for the purpose of providing the service you have requested.

d. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 


e. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


f. Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


g. Accessing your personal information

The accuracy of your information is important to us. If you would like access to the data we hold on you please contact: 03330 113 113, alternatively, you can email: yourdata@ttc-uk.com, or write to: The Data Protection Officer, TTC Group, Hadley Park East, Telford TF1 6QJ.

You have the right to ask for a copy of the information TTC Group hold about you.

You have the right to request that the data we hold on you is erased or rectified. For example, if you don’t want us to use your information for views and comments on the services we provide, you can ask to have your contact details removed. To submit a Subject Access request – click here


How do I complain to the regulator?

If you would like to complain about the way in which we handle your data please visit:  https://ico.org.uk/concerns/

Any questions regarding this policy and our privacy practices should be sent by email to: yourdata@ttc-uk.com, or in writing to: The Data Protection Officer, TTC Group, Hadley Park East, Telford TF1 6QJ

Download Privacy Policy PDF Here